Our Reviews

top tier service from the service team time and time over

After a long road trip, I stopped by to schedule an oil change on the Tahoe 6.2 for the obvious reasons. They got me in que in an hour, which worked for me.

Fast courteous service at a fair proce

My first time at the dealership, I was not greeted when I came in, the customer service person was dealing with a difficult customer, and nobody else was around. I stood there feeling like I was intruding. Eventually, a customer service advisor helped me, he was very nice And a pleasure to deal with. Waiting area was clean and comfortable oil change was done quickly and a review of other needed items was sent to me by email and text overall a good experience and I plan to have my Corvette serviced at your location in the future.

Staff is amazing. Very knowledgeable, professional and friendly. Facility is clean and organized

Nick was a great person to work with. Very professional!

Harry Ranny is an excellent salesman. he is knowledgeable, professional and a great person. I have purchased a number of cars from Harry over the years. Harry is the main reason I am a customer of Terryville Chevrolet.

Great experience.

The first part of the experience (initial sale and finance discussions) were great I would give 5 stars. The delivery was a different story. With the understanding that I did have an add on to the truck, I wish there was more communication that the delivery would be delayed (kept hearing another 20 minutes). I could have come back later to finalize the deal. After 2 hours the truck was ready, and then before I could leave, to be up-sold on Onstar services, left a poor taste in my mouth.

I have been a customer of Terryville chevy for many years, a repeat customer (5 vehicles) and they have always treated me well. I recently purchased a 2026 Silverado Z71 LTZ from Terryville, my dream truck and I had the pleasure of working with Harry Ranney. Harry was fantastic to work with; he was very thoughtful, patient and knowledgeable. He was always respectful and never tried to rush the process, he made sure that I was comfortable throughout the buying experience. Harry spent an incredible amount of time with me, I should share that I am an OLD GUY. Thanks to Harry I have this beautiful truck parked in my garage that I go out and admire several times a day. I love this truck, maybe I will take it for a drive later. Dwight Godley

Marking my car as a caution on the brakes when I have have the car 2 months so the brakes should be like brand new and almost need new brakes

The staff was very friendly and the customer waiting room was clean. Couldn't be happier with the service and will definitely be back to service my vehicle.

Wonderful service and would highly recommend this dealership. Very nice experience. Thank You!

Mitch and the maintenance team at Terryville Chevrolet are great. Went for my first oil change it went smoothly and besides that my first oil change was free. 👍😊Mitch Lawrence and maintenance team helped me the understand the mechanical engineering on car. Thank you Terryville Chevrolet!!!😊👍

Went 2 weeks ago for an oil change and tire rotation. Voiced concern that there was a problem with a tire but couldn’t see anything obvious at the moment so when I went in for my oil change I asked them to check out the tire come to find out they did not check the tire just threw air in it an rotated it. Fast forward 2 week later my tire is significantly lower then the rest and I go back in and they check the tire. Mind you I am the first one in the service department on a Saturday morning, they take 45 minutes to tell me there is a screw in my tire and tell me it isn’t able to be patched I need a new tire. They wanted to try and tell me that we got you in on a Saturday when we are light staffed but there was nobody else there. The main thing is this should have been brought to my attention 2 weeks ago when I was here and coved this concern. Like I really want to be spending my Monday morning at the dealership at the wee hours of the day. Not happy with the service department at all. Oh yeah and in those 2 weeks on the 2 vehicle inspections between the 2 visits my brakes magically got better and grew some life on them!

We had an excellent experience at Terryville Chevrolet. The entire process was handled quickly, efficiently, and with a strong sense of fairness. The manager and our salesperson were exceptional—professional, attentive, and truly committed to making the experience smooth and stress-free. Everyone we encountered was courteous and welcoming, which made a lasting impression. As first-time Chevrolet buyers, we couldn’t have asked for a better introduction to the brand. Thanks to this outstanding experience, it certainly will not be our last.

Excellent. Detailed and thorough.

Service Manager, Don, is great, very informative... Service was done on time and as promised..

Everything was great. The people and the service were excellent. Thank you to Bill for giving me a chair so I could sit outside while waiting for Service.

well, 1st off they have a comfortable waiting room that offer refreshments & erveryone is pleasant and nice , freindly & have your best interest in mind & they treat you right spelling wrong on everyone & lets the customer know what needs to be done on the vehicle before work this is my 3rd vehicle I bougtht at Terryville chevy and always got good service were lucky to have Terryville Chevrolet in the area Thank you Judie O.

Chris Kief made ordering a new Truck a breeze

Wouldn't price match tires from competitor as their website stated - tried to say that they were cheaper...even though it was a difference of about $30. Also, worth noting when I went to pick up the vehicle, the amount was higher than Terryville Chevy left on a voicemail for no reason. They did adjust that; however, I didn't appreciate the games they played with pricing...

As a first time customer, everyone was very helpful and friendly in helping me find where I was supposed to go when Inarrived.

Got to the dealership before i got out of my car , they were taking care of it. Was in and out in no time. Did a very good job.

Tires were changed. Dirty finger prints on rims. I should of washed the wheels before I showed up. Rubbing wheels will scratch surface and just don't want to have the wheels look crappy. Most people don't realize that rubbing or wiping dirt will scratch a surface.

👍

I had a fantastic experience at the dealership. I came to get all brand new TPMS sensors installed and they did that for me flawlessly. Took a tiny bit longer than was expected, but totally understand it's a tedious process. Definitely will be returning here for more work in the future on my Camaro!

Nice friendly and helpful

Nice experience and my car appreciates it too!

All employees were pleasant, courteous and knowledgeable. We had a few questions and they answered them with a smile and patience needed. Very happy with everything.

Chris was awesome explaining all the functions available on my vehicle and setting me up. Bob found the perfect car on the lot for my needs. Everyone was very courteous and helpful.

Helpful, fast, easy to work with

Easy , good communication

Very happy with the response time and assistance in fixing my truck. I had to have the vehicle towed there because it wouldn't start. They were able to resolve the issue (replaced the fuel pump) and got the car back to me for the weekend. Couldn't be happier with their service department.

Fixed the tailgate button

My first time at the dealership Everything went very well

love the pick up service

Great folks to talk with. Took the time to explain all the features in the new vehicle. Would definitely purchase more vehicles from Terryville Chevrolet!

Good service

The truck came in because the reverse camera was not working from the original sale of the truck. They took the dash apart and then jammed the screen back in the dash crooked and left the trim ring on the floor of the truck. The trim ring cannot be reinstalled because the screen was pushed in too far and crooked. I filled out this survey and brought it to attention when we dropped the truck back off to have the camera parts installed. Now we picked it up the second time with the camera working and the screen still jammed in and crooked with the trim ring sitting on the dash. I'm not sure how they can repair the camera and then check to see if the screen works and stare at the screen that is pushed too far inn and crooked with the trim ring laying on the dash and not be compelled to reinstall it properly and put the trim ring back on???

They were very good.

Great job

Leased a 2027, excellent experience. We were greeted the moment we walked up to the door, didn't even have to open it, someone was waiting and did it for us. Shannon was quick and efficient throughout the process. She understood that time is valuable and hustled the entire time to get the process done in one day. We walked in, told her what we wanted and under an hour later we were planning out taking delivery later that afternoon. There was no waiting, no haggling, just an all-around great experience. It's nice to go to dealership and get immediate service. I will return to Terryville in the future to see Shannon for all of my vehicles.

Excellent Service Department. Friendly and communicated well. Was very easy to make an appointment and was able to drop it off the night before. Couldn't be happier with my experience.

Started off terrible with Don dropping the ball and not keeping me looped in. Got much better when I contacted John Bara and he hooked me up with Brendan Clark to straighten everything out and get me answers and my vehicle back!

The service writer took care of my needs, service was done in a timely manner

The service was good as far as length of time and your service department personnel are great and honest with information

Braden, my service rep was extremely helpful .

All my service was done right & quickly...

Unacceptable 4-Week Repair Process and Poor Communication I dropped off my truck at Terryville Chevrolet for a scheduled appointment on Friday, June 26 at 9:00 a.m. for transmission issues. This was the second time in less than a month that I had to take time off from work to bring the truck in for the same problem. I heard nothing all day. When I called at 5:00 p.m. for an update, no one answered because service had already left for the day. I had to reach someone through the dealership just to learn they hadn't even looked at my vehicle yet. I learned that they "might" get to it the following Monday or Tuesday. If I hadn't called, nobody would have provided an update, as they had left for the day. That is really unbelievable! The Key Issues: Loaner / Rental Support: The required part (transmission harness) was out of stock with a 2–3 week wait. When I requested a loaner, I was flatly told by Devin, "We don't have one for you." This representative has zero customer service skills. Only after I pushed was I given a GM corporate number to apply for a $41/day rental reimbursement on my own. Lack of Proactive Updates: Two weeks passed with zero updates. I get a call from Devin that the part will be in either on Friday July 17 or July 24. On July 20 I get an automated text that my part has arrived, and a day or two later Devin calls to say they have the part - I should have the car by July 22 or 23. When I called on July 23 for a status update, I was told work hadn't started because the technician assigned to it wasn't in, but I "might" have the truck by July 24. Absurd Communication Failures: On July 24 in the late morning, my wife literally saw my truck being driven on the road. She followed it into the dealership, where she was told it had just been finished and was being test-driven. Even then, no one called me to follow up. I had to call them at 2:30 p.m. to get status, was told the representative was at lunch, and finally received confirmation at 2:45 p.m. Poor Customer Service: When picking up the truck after a full month, there was no greeting, apology, no "thank you for your patience," and no follow-up. In fact - there was barely eye contact. The advisor simply pointed me around the corner, where the cashier ignored me for 5 minutes while she was on the phone. I invested my trust and a lot of money when I purchased a brand new truck from Terryville Chevrolet. However, I learned that I am not very important to them. Overall, Terryville Chevrolet fails on basic communication, customer service, and courtesy. Holding a customer's vehicle for four weeks with zero effort to assist with alternate transportation or keep them informed is completely unacceptable.

Our sales man Chris was very honest and trustworthy. Would definitely recommend this dealership to family and friends.

Harry and the Terryville team made it easy and enjoyable to purchase a new 2026 Trailblazer. Thank you !

My experience with the service department was absolutely phenomenal! I was professionally greeted in a happy manner that answered all my questions I had about my Camaro. I am very hesitant to who I go to to perform any services on my car due that it's modified and also lowered. The guy I talked to reassured me that my car would be taken care of and he was definitely correct. I also had my daughter with me and I was pleased with the waiting room which also had a little table with crayons and coloring books for my girl to play with while we waited. I most likely will be coming back here to perform any other services that I may need in the future!

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Pleasant experience

The service was great.

Great service and on time

Easy and straightforward

Always well taken care of when I come to this dealership!

Nice friendly service

Don, the service advisor, left me a Voicemail hat the car needs a telematics control module and that it's currently on a nationwide backorder. I didn't call him back because I received a text message on Monday from "Don" so I replied to the text message instead and no response. I sent another text message to see if there's an updated ETA and no response. So, I ask why are you all sending text messages if nobody is responding to them? I then finally received a text 5 days later on Monday 3/16 and was told there is no updated ETA. Yesterday, Wednesday 3/18 John Bara emailed me to let me know that the part came in on Monday and the car would be ready to pick up. Why didn't the service advisor text me back again on Monday to let me know the part came in is beyond my scope of thinking??? The communication of this dealer to its customers is absolutely terrible.

We had a great experience leasing our 2026 Equinox. Kelvin was very helpful and worked with us on getting the best deal possible.

Wonderful experience! They were quick, professional, and overall a fabulous experience and will go back again!

I had an amazing experience at the dealership. Our service advisor. Brenden was very knowledgeable and helpful with answering all of our questions. We also spoke with Joe, who was another mechanic there who was very friendly and also knowledgeable. The manager who looked over all of the repairs in the service department also was very kind and spoke with my fiancé. I am unsure of his name, but he was also very professional and knowledgeable. They all made us feel like family, and we will definitely be back for any future repairs and service.